> For the complete documentation index, see [llms.txt](https://docs.joingather.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.joingather.org/dedicated-support-details.md). # Dedicated Support Details Need a little extra help? Work hands-on with a dedicated account manager through collaborative content management sessions, customer support over email, phone, or in-app message, and consulting to integrate best practices, design app marketing materials, build analytics reports, & more. #### Collaborative content management Co-creation of events, resources, and user invites. The account manager will meet up to twice monthly with the team to ensure app content is up to date and help with any areas of confusion. #### Customer support guarantees Live support during workday (9am - 5pm) * Phone calls + In-app chat Async support via email * Responses within 3 workday hours #### Consulting Platform changes to ensure optimal content discoverability and incorporate best practices from other partners. We love getting creative with our partners to help them save time & improve app-related outcomes (and sometimes even share feedback on non-app-related matters if we have relevant experience!) * Regular feedback calls (up to twice monthly) & prioritized incorporation of feedback into Gather’s product roadmap * Examples 1. Custom-branded & developed forms to simplify processes & align with their existing processes 2. Co-designed marketing strategies for member onboarding and engagement * What this doesn’t include 1. Major changes to the app or its capabilities — billed separately as an Add-on’s **Standard Support** We guarantee to resolve technical issues for partners & their members, answer questions, remain patient & kind, and provide limited hand-holding as our capacity permits — we always strive for the best possible experience for our partners, so in this document, we focus on what we can guarantee. We cannot guarantee on-demand marketing materials, nor ongoing content management support after app kickoff & initial app configuration. Async support via email within 3 workday hours. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://docs.joingather.org/dedicated-support-details.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.